Call Centre
(Telephonic / Electronic Support)
Caddman with a combined in-house technical experience of 200 plus man-years provides a comprehensive service comprising of call centre based telephonic and electronic support to our customers. Telephonic & Electronic Support is provide free of charge to customers that subscribe to Autodesk's subscription program and Bentley's select agreement. However, customers who own Caddman support contracts are given preference & Priority to support at all times.
- Level 1 support calls are handled by standby Application Engineers.
- Level 2 support calls are escalated to the Senior Application Engineers.
-Level 3 support calls are logged with our overseas software partners.
Support
To effectively handle your support issue, please have the following ready when logging a support call:
- Comprehensive detail of the problem/error
- Hardware specifications, specific to the PC where the
problem is experienced
- Software loaded and running on the specific PC
- Frequency of the problem/error
- Possible triggers and/or contributing factors
- Screenshots of problem/error
Authorisations
Authorise your Autodesk product on the web click here or send information displayed in the Autodesk Authorisation screen of the product you want to authorise to support@caddman.co.za and we'll do it on your behalf.
Onsite Support
Contact our offices for additional information regarding onsite support.
For assistance call our office 011- 974 3333 or e-mail support@caddman.co.za
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