Call Centre

(Telephonic / Electronic Support)

Caddman with a combined in-house technical experience of 200 plus man-years provides a comprehensive service comprising of call centre based telephonic and electronic support to our customers.  Telephonic & Electronic Support is provide free of charge  to customers that subscribe to Autodesk's subscription program and Bentley's select agreement.  However, customers who own Caddman support contracts are given preference & Priority to support at all times.

- Level 1 support calls are handled by standby Application Engineers.

- Level 2 support calls are escalated to the Senior Application Engineers.

-Level 3 support calls are logged with our overseas software partners.

Support

To effectively handle your support issue, please have the following ready when logging a support call:

- Comprehensive detail of the problem/error

- Hardware specifications, specific to the PC where the

problem is experienced

- Software loaded and running on the specific PC

- Frequency of the problem/error

- Possible triggers and/or contributing factors

- Screenshots of problem/error

Authorisations

Authorise your Autodesk product on the web click here or send information displayed in the Autodesk Authorisation screen of the product you want to authorise to This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we'll do it on your behalf.

Onsite Support

Contact our offices for additional information regarding onsite support.

For assistance call our office 011 425 3194 or e-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it